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May 03
Renaming a web part
by  David LozziNo presence information  on 5/3/2011 4:41 PM

On your home page, or other site home pages are web parts. In some cases you may need to rename a web part to specify the data it is showing. For example you may be using a web part to show crime bulletins, and its sorted to show the most recent 5. You may want this web part to be renamed to Recent Crime Bulletins.

It's very simple to rename your web parts

  1. When you're on the page, click the web part menu for the web part in question, then click Modify Shared Web Part.
    RenameWebpart.jpg
  2. The web part task pane will appear on the right.
  3. Click to expand Appearance and then enter your new name.
    RenameWEbpart2.jpg
  4. Click OK when finished.

 

After the page reloads your webpart should be renamed.​

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May 02
Accessing DHQ externally
by  David LozziNo presence information  on 5/2/2011 12:41 PM
Category: Administrator

A very common scenario for a DHQ install is to allow external access to the application. This allows officers to access DHQ from the mobiles (in lieu of a state network) or from home. The method of connecting is very secure, similar to accessing your bank online.

To understand what goes into configuring your DHQ for external access, please review the following:

  • Ideally, DHQ likes to run on a FQDN (fully qualified domain name) instead of just an IP. This also makes it easier for your officers to remember. Your agency may have an external IP of 123.45.67.89, which would be difficult for officers to remember, instead you can map DHQ to something like dhq.policedept.gov. To set this up, you'll need access to your public domain, normally accessible through your website hosting provider.
  • The traffic will be secure (note on SSL below) and will require a secure port to be opened in the firewall. Normally, this would be port 443 (standard SSL port), however if the IP address you're wanting to use is already using 443 for another application (most cases Outlook Web Access), it can be configured for another port like 444. This does complicate user access a little. If you have to use another port, the address to access DHQ would be https://dhq.policedept.gov:444.
  • We will need to encrypt your traffic into DHQ. This is best done using an SSL certificate, the same protocols banks and the rest of the world uses, very safe. We can self-issue a certificate for your DHQ, however when a user browses to the secure address they will receive a certifcate error, but they can press continue and access DHQ to its fullest (and securely). There are two ways around this, you can install the cert on all of your mobile computers, OR purchase a certificate which will validate across browsers. This cert may run about $150+- a year. We resell certs and can assist you with this setup.
  • When all is said and done, your officers can access dhq by accessing the FQDN and secure port setup. For example, if we can use port 443, they would access DHQ like https://dhq.policedept.gov, or if you're going to use port 444, it would be more like https://dhq.policedept.gov:444.

 For more details, questions or assistance with configuration, please contact our support team.

​

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April 07
Using views to get the alerts you want
by  David LozziNo presence information  on 4/7/2011 8:48 AM
​A nice feature of DHQ is the ability to subscribe to alerts on your lists. This feature allows users to receive email notifications if a new item is added, changed or removed. You can also subscribe to individual items as well. For example, if a roll call item has been posted, a user can subscribe to receive email notifications about that one item, instead of the entire list.

In addition to a list alert, users can subscribe to a view on a list. A view can be customized to display data which fits into a certain criteria, for example:
  • Roll call items that are flagged Officer Safety related
  • Cruiser inventory sheets with missing inventory
  • Policies pending approval
  • Dates like expirations, due dates, start dates, etc.
To setup your alerts, first create your view of data.
Once your view has been created, click Actions then Alert Me.
In the New Alert page, change the option under Send Alerts for These Changes to Someone changes an item that appears in the following view.
Select your view from the drop down.
Click Ok.

That's it! Whenever an item is added to or modified to enter this view, you'll receive an email.
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March 30
Setting your computer up to Edit in Datasheet View
by  David LozziNo presence information  on 3/30/2011 7:59 AM

​Digital HeadQuarters allows some great integration points with your computer and your Office suite. It appears, however, the latest Office suite doesn't include the necessary addins to run a list view in datasheet view. There is a download from Microsoft which installs some older components on your computer so you can run the datasheet view. You will require administrative rights to your computer to install an update.

Download and install the 2007 Office System Driver: Connectivity Components from Microsoft.com. After it's installed, close all Internet Explorer windows and reopen DHQ.

If this doesn't work, contact support and we'll take a look.

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March 21
ESRI Mapping from DHQ User Group Winter 2011
by  David LozziNo presence information  on 3/21/2011 3:39 PM
Category: End User; Power User

​We have the ESRI Mapping session from our Winter 2011 users group up on our YouTube, http://www.youtube.com/PoliceDHQ.

ESRI also has additional resources located on ESRI Resouce Center.

If you have additional questions or issues, please contact support.

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March 16
The New DHQ Blog!
by  David LozziNo presence information  on 3/16/2011 1:44 PM

We're excited to release our new DHQ Blog! Our blog will provide you with tips and tricks on how to use DHQ, review new features and every once in a while a guest writer will share how they are using DHQ.

Our posts will be categorized with the following:

  • End User. These posts are targeted towards the end users, your police officers.
  • Power User. These posts will be a little more technical, and may require elevated permissions to perform the tasks.
  • Supervisor. These posts will be targeted towards your supervisors and command staff.
  • Administrator. These posts will require site owner privileges, as well as access to Central Admin on the DHQ server.
  • New Feature. These posts will review and discuss new features as they're released.

If you're interested in sharing how you have used DHQ or want to suggest a topic, email dhq@delphi-ts.com and let us know!​

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